Bristol Flyers Gameday Supporter Guide

Attendance and arrival:

• COVID-19 passes or vaccination proof will not be required to enter our gamedays. However, the club encourages fans to endeavour to receive both vaccination doses and to undertake a Lateral Flow Test (LFT) before attending an event.
• If you feel unwell, are experiencing any COVID-19 symptoms or record a positive Lateral Flow Test (LFT) you should self-isolate immediately and get a PCR test, even if the symptoms are mild.
• Our venue will continue to display NHS QR codes at reception which can be scanned using the COVID-19 Test and Trace app upon arrival and we encourage fans to do so.
• We ask fans to ensure you keep your ticket on your person at all times as for many fans this will be your only proof of purchase on the night.
• Please ensure that if queuing, you allow sufficient spacing and avoid crowding in the reception area, waiting outside until congestion eases if required.

Inside the venue:

• Unless medically or otherwise exempt, all supporters must wear face coverings when travelling throughout the venue and at your seat, unless eating or drinking, as per government guidelines. We are also asking fans not to bring or use any horns or similar items to reduce COVID-19 transmission risk.
• To alleviate crowding, please do not join large queues at the bar, store or concession area, instead waiting until these queues ease before joining. 
• A reminder that the club will temporarily not be operating certain gameday activities within this period, including: chuck-a-duck and meet-the-team.
• Hand sanitiser will be available at the points across the venue and within toilets so please sanitise where possible. We also encourage spectators to wash their hands for 20 seconds or more when using the toilet facilities. 
• Do not enter the playing court area, or surrounding areas - unless taking part in on-court activity - this is a player and team staff only area within this period, under British Basketball League Secure Play guidelines.
• To reduce congestion, we ask that only one member of each attending group visit concessions at any one time and order/purchase on behalf of your group where possible. 
• We encourage supporters to collect their litter and deposit it in the bins/recycling on the way out. Leaving behind items which have been handled by multiple people will put our gameday staff at unnecessary risk. We will have extra bins in use on gamedays and the general waste and recycling bins will be labelled accordingly.
• Please exit the venue swiftly following the game and avoid gathering within either the venue or reception area as there will be no meet-the-team and/or post-game activities.

General:

We ask all fans to review this information and share with all attendees in your party ahead of time. This code of conduct and the restrictions in place will be regularly reviewed and any and all changes will be communicated to fans via the club website.

Thank you in advance for your cooperation and for helping us ensure our return of fans to the SGS College Arena is as safe as possible.